Contact and grievances
REMALAGUÉ by Taradhan Enterprises Effective 27 October 2026
Contents 7 sections
1. Our commitment
We are committed to transparency, accountability and fair treatment of customers. All grievances relating to our products, orders, payments, deliveries, returns or other services are taken seriously and handled in accordance with applicable laws and regulations.
2. Contact information
For queries or assistance relating to our products, orders, payments, shipping, returns, refunds or other website-related matters, customers may contact REMALAGUÉ using the details below:
Business / Brand: REMALAGUÉ by Taradhan Enterprises
Customer Support Email: care@remalague.com
Telephone: +91 70899 22511
Business Address: Taradhan, A/26 Khandelwal Colony, Durg, Chhattisgarh 491001
Support Hours: 10 AM to 8 PM (Monday to Saturday)
3. Grievance Officer details
To address customer grievances, the following Grievance Officer has been designated:
Designation: Grievance Redressal Officer
Email: grievanceofficer@remalague.com
Office Address: Taradhan, A/26 Khandelwal Colony, Durg, Chhattisgarh 491001
4. Grievance redressal mechanism
Level 1 - Customer Support: Customers are encouraged to contact our customer support team first for assistance with orders, deliveries, payments, returns, refunds or other concerns.
Level 2 - Grievance Officer: If the matter remains unresolved or the response is unsatisfactory, customers may escalate the complaint to the Grievance Officer using the contact details above. Customers are not required to wait seven days where escalation is otherwise appropriate or required by law.
When submitting a complaint, please include your name, contact details, order number (if applicable) and a clear description of the issue, together with supporting information where available. Please do not share passwords, UPI PINs or complete payment-card details.
5. Acknowledgment and resolution timelines
Every complaint received by the Grievance Officer will be acknowledged within 48 hours of receipt.
We will endeavour to resolve grievances within thirty (30) days from the date of receipt, or within any shorter period prescribed by applicable law.
6. Further remedies
This Policy does not restrict any rights or remedies available to customers under applicable law, including the right to approach a competent consumer commission or other appropriate authority.
7. Policy updates
This Policy may be updated from time to time to reflect changes in our business practices or applicable legal requirements. The current version will be published on our website.